Privacy Policy

Last updated: 21-10-2025

This privacy notice for ENERA TECHNOLOGIES LTD ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Call a support line operated by our AI voice system
Visit our website, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at nic@enera.world.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you call our support lines or visit our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. We process audio recordings, transcripts, call metadata, and website logs. We do not collect caller phone numbers, IP addresses from callers, or use tracking cookies. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not request or intentionally collect sensitive personal information (such as health information, religious beliefs, or political opinions).

Do we collect any information from third parties? We may access information from our Clients' systems only when necessary to help resolve a support request. We currently do not store this information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, including our Clients and service providers. We do not sell your personal data. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information, including multi-factor authentication, role-based access controls, and EU/UK-based infrastructure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Because Enera acts as a Processor for call data, requests should be directed to the Client whose support line you called. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by contacting the Client whose support line you called (as they are the data controller), or by contacting us directly for data we control. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

WHO WE ARE
WHAT INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
LEGAL BASES FOR PROCESSING
CALL RECORDING AND AI TRANSPARENCY
HOW LONG WE KEEP YOUR INFORMATION
SERVICE PROVIDERS
HOW WE SHARE INFORMATION
INTERNATIONAL TRANSFERS
HOW WE KEEP INFORMATION SAFE
YOUR PRIVACY RIGHTS
CHILDREN
CHANGES TO THIS NOTICE
CONTACT US

1. WHO WE ARE

Enera provides AI voice agents that handle inbound customer support calls on behalf of business Clients in the UK and EU, primarily in the electric vehicle charging sector.

Our data protection roles:

We act as a Processor when handling Caller data on behalf of our Clients.
We act as a Controller only for our website and business operations.

Contact:

Email:
nic@enera.world

Address:
71-75 Shelton Street,
London WC2H 9JQ,
United Kingdom

2. WHAT INFORMATION WE PROCESS

2.1 CALLS HANDLED BY ENERA

When you call a support number that uses Enera, we process the audio of your call (and a recording, if recording is enabled), a text version of what is said during the call, and limited operational information about the call, such as when it happened, how long it lasted, an internal identifier, the outcome of the call and summaries or responses generated by our system.

We do not store your phone number or caller ID. We do not ask for sensitive information such as health data or details about your beliefs, and we ask that you avoid sharing such information during calls.

To help resolve your request, we may temporarily access information held by our Client (for example, support tickets or relevant system logs). We do not store this Client data in our own systems.

2.2 WEBSITE VISITS

When you visit our website, we collect only the minimum information needed to run and protect the service: your IP address, your browser and device information, and the time of your visit.

These server logs are kept for 30 days so we can protect the website and diagnose technical issues.

We use a privacy-focused, cookie-free analytics tool to understand which pages are visited. We do not set tracking, marketing or preference cookies, so you will not see a cookie banner and you do not need to provide consent.

3. HOW AND WHY WE USE YOUR INFORMATION

We use the information described above only to:

Connect and handle support calls on behalf of our Clients;
Understand and respond to what is said during the call;
Provide call recordings, transcripts and summaries to our Clients so they can support their customers;
Monitor and improve the reliability and quality of our services;
Protect the security of our systems and investigate issues; and
Comply with legal or regulatory obligations where required.

We do not use Caller information for marketing or advertising.
Where we use data in an anonymised or aggregated form, it no longer identifies you and may be used, for example, to improve our products and services.

4. LEGAL BASIS UNDER DATA PROTECTION LAW

When we handle calls for our Clients, they are the data controller and Enera acts as their data processor. Our Clients decide the legal basis they rely on for speaking with their customers.

For our own limited processing (such as website logs and keeping our platform secure), we generally rely on:

Legitimate interests in running, protecting and improving our services; and
Legal obligations, where we are required to keep or share certain information.

Where we anonymise data so that it can no longer be linked to an individual, it is no longer treated as personal data.

5. CALL RECORDING AND AUTOMATION

Some support numbers that use Enera record calls. Where recording is enabled, you will hear a short message at the start of the call explaining that the call may be recorded for quality purposes and that you are interacting with an automated system.

If you have questions about how your call data is used, or if you wish to exercise your data protection rights, please contact the relevant Client (for example, the company operating the support number you called). We assist our Clients in handling such requests.

6. HOW LONG WE KEEP YOUR INFORMATION

We keep your information only as long as necessary to fulfil the purposes described in this Privacy Notice, unless a longer period is required by law or by our contractual obligations to our Clients. Where possible, we reduce or remove direct identifiers and may retain information in an anonymised or aggregated form that no longer identifies individuals.

We always anonymise information and retain only non-identifiable data.

7. SERVICE PROVIDERS

In Short: we work with service providers to run telephony, AI processing, hosting, and security.

We use carefully selected third-party service providers that help us deliver our services, including:

Telephony and connectivity
Speech and language processing
Voice generation
Cloud hosting and infrastructure
Security and analytics

Service providers only process personal data on our instructions and are bound by appropriate confidentiality, security and data protection obligations.

We do not sell your personal data.

We may share information in a limited set of circumstances:

With our Clients – We provide them with access to call recordings, transcripts, summaries and related information so they can support their customers.
With service providers – As described above, where they help us operate and secure the service.
For legal or safety reasons – If we are required to do so by law, regulation, or to protect our rights or the rights of others.
In a business transaction – If Enera is involved in a merger, acquisition or other corporate transaction, information may be transferred as part of that process, subject to appropriate safeguards.

We do not sell your personal data.

9. INTERNATIONAL TRANSFERS

Some service providers may be based outside the UK/EU.
When personal data is transferred internationally, we use appropriate safeguards such as:

Standard Contractual Clauses (SCCs), and
UK Addendum (where required), along with additional technical and organisational measures where appropriate.

10. HOW WE KEEP INFORMATION SAFE

We use appropriate technical and organisational measures to protect personal data and to keep our services secure. Access to information is limited to people who need it for their role and who are bound by confidentiality obligations.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. YOUR PRIVACY RIGHTS

You may have rights under UK/EU GDPR, including:

Right of access – You have the right to request a copy of the personal information we hold about you and to understand how it is being used.
Right to rectification – You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to erasure – You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to restriction – You have the right to request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data.
Right to object – You have the right to object to our processing of your personal information in certain circumstances, particularly where we rely on legitimate interests as the legal basis.
Right to data portability – You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have it transferred to another controller where technically feasible.
Right to lodge a complaint with a supervisory authority – You have the right to file a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable data protection laws.

Because Enera acts as a Processor for call data, requests should be directed to the Client whose support line you called.
We assist our Clients in responding to such requests.

For data we control directly (for example, website logs or direct communications with Enera), you may contact us at nic@enera.world.

12. CHILDREN

Our services are not directed at children, and we do not knowingly process data of individuals under 16.
If you believe a child has provided data during a call, please contact us so we can address this.

13. CHANGES TO THIS NOTICE

We may update this Privacy Policy from time to time.
The latest version will always be available at:

https://enera.world/privacy-policy

Material changes will be indicated by an updated “Last updated” date at the top of this page.

14. CONTACT US

For questions about this Privacy Policy or how we handle personal data:

Email: nic@enera.world
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom