Enera is mainly two things: AI voice agents to provide EV charging phone support and a comprehensive reporting platform. It is designed for CPOs that need full operational visibility and want to provide the best possible customer service.

Our voice agents are trained on your knowledge base and can answer questions about your chargers, policies, and procedures. They can also help with complex troubleshooting and problem solving. They integrate with your existing tools and systems to provide real-time support to drivers right from their phone.

An IVR system is a pre-recorded voice system that can handle a limited number of questions or routes. Enera Agents are smart, multi-model agents that can handle complex questions and problem solving.

Yes. It's very rare, but they do sometimes. When handling thousands of calls with noisy backgrounds, distractions, or fuzzy descriptions, hallucinations can appear. However, we take this very seriously and have built a proprietary hallucination detection engine to catch and correct them, before they are sent to the user. We then track those hallucinations and use them to improve the agent's performance over time.

Yes! Enera integrates seamlessly with popular CRM systems, Ticketing Systems, and CPMS. We support APIs, webhooks for custom integrations with your existing workflow.

Our pricing is based on the number of calls made, and the features you need. We offer a money back guarantee policy if you are not satisfied. Book a call with us to get a personalized quote.

We offer 24/7 customer support.

Quality is one of our core values and we really want to provide the best possible AI customer service. We consider every new language as a new product release with: end-to-end tests, hallucination detections, slang, pronunciations, etc. Offering multiple-language support and failing is not an option for Enera. For that reason, we are starting with the best English support for now, and we will add more languages in the future. If you are interested in a specific language, please let us know and we will prioritize it.

Absolutely. First off, we don't store any PII (Personally Identifiable Information) of any driver. Secondly, we use enterprise-grade security measures for data in flight and at rest, including end-to-end encryption, SOC 2 compliance, and regular security audits. Finally, you get isolated agents for your customers, we don't use the knowledge base of one customer to train other's agents. Each agent has their own isolated environment. You can check more details in our [privacy policy](/privacy-policy).

Very simple! Book a call with us. We'll walk you through the process, and literally meet you (we will fly there) where you are.